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IRDAI's Regulatory Framework Mandates 15-30 Day Free-Look Period and Customer Information Sheet (CIS) to Combat Insurance Mis-selling

Target:UPSC GS-IIIMPSCBankingPrelims MediumMains MediumStatic GK Link
18 May 2026
~2 min
Source: The Hindu
Key Data:Free-look period: 15-30 days
Bodies:IRDAI
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What This Article Covers

1.IRDAI's regulatory framework includes a code of conduct for agents, a mandatory free-look period of 15-30 days, and grievance redressal mechanisms to protect policyholders from mis-selling.

2.The framework mandates a Customer Information Sheet (CIS) summarizing key policy features in simple language, which must be provided in the policyholder's preferred regional language.

3.The article emphasizes that while regulations exist, the ultimate responsibility for informed decision-making lies with the buyer, highlighting a crucial dimension for ethics and governance questions in mains exams.

The Big Picture
Prelims · MediumMains · Medium

IRDAI's multi-layered framework for insurance policyholder protection highlights the regulator's measures against mis-selling and the critical role of consumer responsibility. For exam aspirants, this is a key topic on financial sector regulation, consumer protection, and the interplay between regulatory safeguards and buyer diligence.

Exam Lens

Quick Exam Facts From News

Free-look Period15-30 days
RegulatorIRDAI
Key DocumentCustomer Information Sheet (CIS)

1-Minute Revision

  • ›Free-look Period: 15-30 days
  • ›Regulator: IRDAI
  • ›Target this Data: Free-look period is 15-30 days.
  • ›Target this Nodal Body: Insurance Regulatory and Development Authority of India (IRDAI).
  • ›Target this Legal Point: Mandatory provision of a Customer Information Sheet (CIS) in a preferred regional language.

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Q1Static LinkageEasy

Which regulatory body is responsible for the framework against insurance mis-selling discussed in the article?

Q2Statement-basedHard

Consider the following statements regarding measures against insurance mis-selling mentioned in the article:

1. IRDAI mandates a free-look period which allows policyholders to exit a policy.

2. The Customer Information Sheet (CIS) must be made available only in English or Hindi.

3. Tracking policy persistency is used by insurers primarily to assess customer satisfaction.

Which of the statements given above is/are correct?

Q3Data-centricMedium

As per the IRDAI framework discussed, what is the duration of the free-look period provided to insurance policyholders?

Q4Application/ImpactMedium

According to the article, what is the primary purpose of mandating a Customer Information Sheet (CIS) with an insurance policy?

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