The National Consumer Commission has held SBI liable for a 2019 digital fraud, ordering a full refund of ₹12.93 lakh to a retired professor. The landmark ruling reinforces the Reserve Bank of India's July 2017 circular on 'zero liability' for customers, placing the burden of proving negligence squarely on banks. This case sets a crucial precedent for consumer protection in digital banking and clarifies the application of RBI's customer liability framework.
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- ›Amount Refunded: ₹12,93,922
- ›RBI Circular Date: July 6, 2017
- ›Target this Data: ₹12,93,922 and the RBI Circular date: July 6, 2017.
- ›Target this Nodal Body: National Consumer Disputes Redressal Commission (NCDRC) as the apex consumer court.
- ›Target this Legal Point: Paragraph 6(ii) of the RBI circular for 'zero liability' when a fraud is reported within 3 working days.
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