01
Context & Background
Minimum Essential Amenities (MEA) norms were first introduced by Railway Board in 2003 and revised in April 2018. These mandate basic facilities like drinking water taps, seating, toilets, fans, waiting halls, and Divyangjan-friendly infrastructure at all stations by August 31, 2018. The CAG's previous audit on passenger facilities was in 2016. The 2026 audit shows persistent deficiencies despite Railways' assurances.
02
Core Findings & Data Analysis
The audit covered 512 non-suburban stations across 13 zones. Only 54 stations (11%) had all MEA. Deficiencies included: 188 stations without adequate drinking water taps, 111 lacking prescribed urinals, 59 lacking latrines, 62 with inadequate platform shelter, 128 with fewer water coolers, and 149 without proper dustbins. Even high-revenue stations like New Delhi, Howrah, and CST Mumbai failed to meet norms.
03
Water Quality & Health Concerns
E. coli bacteria were found in water coolers at Coimbatore, Palakkad Junction, Hyderabad, CST Mumbai, Bhiwandi Road, Kalyan, Lonavala, and Madhupur. Chemical analysis of drinking water was not conducted at 179 stations in 11 zones. At 77 stations in 6 zones, tests were not done as per prescribed twice-a-year periodicity. No station fully complied with the Uniform Drinking Water Quality Protocol.
04
Divyangjan Amenities Deficit
Significant gaps were found in accessibility: standard ramps with railings (44% shortfall), earmarked parking lots (55%), non-slippery walkways (32%), and drinking water taps at alternate booths (58%). This reflects poor implementation of inclusive infrastructure norms.
05
Financial & Monitoring Failures
Customer amenity funds were underutilized by 36-44% over 5 years despite Railways spending ~₹700 crore annually on station sanitation. Zonal and Divisional Railway Users Consultative Councils (ZRUCCs/DRUCCs) did not meet the mandated thrice-a-year frequency. Passenger complaints via RailMadad on cleanliness, water availability, and medical assistance increased substantially.
06
Government Response & Way Forward
Railway Minister Ashwini Vaishnaw directed corrective measures including a new 'tank to tap' water filtration system at around 20,000 locations. Water quality will be monitored at board level with scheduled tank cleaning and periodic publication of water quality reports to ensure transparency.