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Karnataka Notifies India's First Gig Worker Grievance Portal: IDRC Must Resolve Complaints in 15-45 Days Under 2025 Act

Target:UPSC GS-IIMPSCTeachingSSC GAPrelims HighMains HighStatic GK Link
07 May 2026
~2 min
Source: The Hindu
Key Data:Act 202515 working days45 days max30 day appeal1% welfare fee₹0.5 cap (food delivery)
Bodies:Karnataka GovernmentKarnataka Platform-Based Gig Workers Welfare Board
Practice MCQs from today's news ▸
What This Article Covers

1.Karnataka launched a specialized grievance portal for gig workers via IPGRS on May 1, 2026, requiring platforms to set up Internal Dispute Resolution Committees (IDRCs).

2.The system mandates IDRCs to resolve complaints within 15-45 days under the Karnataka Platform-Based Gig Workers (Social Security and Welfare) Act, 2025.

3.This move is a major exam-relevant development for labor law and the future of work, creating a model for regulating the gig economy.

The Big Picture
Prelims · HighMains · High

Karnataka has operationalized India's first government-backed grievance redressal system for platform-based gig workers through its Integrated Public Grievance Redressal System (IPGRS). This creates a structured legal pathway for resolving disputes on pay, deactivation, and working conditions, addressing a major gap in the informal economy's regulatory framework.

Exam Lens

Quick Exam Facts From News

Act NotifiedKarnataka Platform-Based Gig Workers (Social Security and Welfare) Act, 2025 (September 2025)
Grievance PortalIntegrated Public Grievance Redressal System (IPGRS)
Resolution TimelineIDRC: 15 working days for attempt, 45 days max for final order
Appeal Window30 days to Karnataka Gig Workers Welfare Board
Registered Workers~12 lakh active gig workers (as per initial data)
Welfare Fee StartCollection begins July 5, 2026 (for April-June quarter)

1-Minute Revision

  • ›Act Notified: Karnataka Platform-Based Gig Workers (Social Security and Welfare) Act, 2025 (September 2025)
  • ›Grievance Portal: Integrated Public Grievance Redressal System (IPGRS)
  • ›Target this Data: '15 working days' – the time IDRC must attempt resolution.
  • ›Target this Nodal Body: 'Karnataka Platform-Based Gig Workers Welfare Board' – the appellate body.
  • ›Target this Legal Point: 'Karnataka Platform-Based Gig Workers (Social Security and Welfare) Act, 2025' – the enabling legislation.

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Practice exam-style questions, track your score, and strengthen your recall.

Q1Static LinkageEasy

The newly operationalized grievance system for gig workers in Karnataka is integrated with which state government portal?

Q2Statement-basedHard

Consider the following statements regarding Karnataka's gig worker grievance system:

1. The Internal Dispute Resolution Committee (IDRC) must issue a final order within a maximum of 45 days from receiving a complaint.

2. The welfare fee of 1% per transaction collected from platforms will be used solely for providing life insurance to gig workers.

3. The system was operationalized on International Workers' Day (May 1) in 2026.

Which of the statements given above is/are correct?

Q3Data-centricMedium

According to the Karnataka government's notification, what is the cap per transaction for the welfare fee collected from food delivery services like Swiggy and Zomato?

Q4Application/ImpactMedium

What is the primary objective of establishing the Internal Dispute Resolution Committee (IDRC) under Karnataka's new system?

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