The RBI has unveiled a multi-pronged consumer protection framework targeting digital fraud, mis-selling, and coercive loan recovery. The centerpiece is a proposal to cap customer compensation for small-value fraud at ₹25,000, aiming to build trust in India's rapidly digitizing financial ecosystem while streamlining regulations for NBFCs and capital markets.
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- ›Compensation Cap: ₹25,000 per case
- ›NBFC Exemption Limit: Asset size ≤ ₹1000 crore
- ›Target this Data: Compensation cap of ₹25,000 per fraud case.
- ›Target this Nodal Body: Reserve Bank of India (RBI) and its Governor Sanjay Malhotra.
- ›Target this Legal Point: Guidelines are issued under the RBI Act, 1934, and the Banking Regulation Act, 1949.
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