The National Consumer Disputes Redressal Commission (NCDRC) has reinforced the RBI's 'Zero Liability' framework, ordering SBI to refund a customer ₹1.99 lakh lost to cyber fraud. The landmark ruling clarifies that banks cannot shift liability to consumers for unauthorized electronic transactions if reported promptly, and must substantiate any claims of customer negligence. This decision is critical for banking awareness and consumer protection under the Consumer Protection Act.
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- ›Fraud Amount: ₹1,99,000
- ›Compensation Ordered: ₹25,000
- ›Target this Data: ₹1.99 lakh fraud amount & ₹25,000 compensation ordered by NCDRC.
- ›Target this Nodal Body: National Consumer Disputes Redressal Commission (NCDRC) and the Reserve Bank of India (RBI).
- ›Target this Legal Point: RBI's circular dated July 6, 2017, on 'zero liability' for unauthorized electronic transactions.
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